Taco Bell woos younger crowd with Live Más Café flashy beverages

IRVINE, Calif. — Taco Bell is going all in on beverages, starting with its Live Más Café concept.

The Yum Brands chain unveiled the drink-focused store format last December, with the first location in Chula Vista, California. Ten months later came the second location, near the University of California, Irvine campus. By the end of the year, Taco Bell is projecting that it will have 30 Live Más Cafés in its portfolio, across Southern California, Dallas and Houston.

Unlike McDonald’s now-defunct CosMc’s spinoff, which had its own standalone locations, the Live Más Café lives inside existing Taco Bell restaurants. Customers order at kiosks and can watch the “bellristas” assemble their drinks from behind the designated counter, which takes prime real estate in the store. The drink menu includes a range of beverage options, from blended coffees to lemonade-based drinks.

The beverage-focused concept is supposed to help the Mexican-inspired chain reach its goal of generating a $5 billion drink business by 2030. Taco Bell first disclosed that target in March at an investor day, where the chain shared more about its plans to keep growing as it fuels Yum’s operating profit growth.

So far this year, Taco Bell has sold more than 600 million beverages, up 16% from the year-ago period, according to the company. More than 60% of the chain’s orders this year have included a drink, Taco Bell said.

“I think drinks are big right now because I think people are really craving unique, interesting flavors in their beverages, and we hear that all the time from our consumers,” said Liz Matthews, global chief food innovation officer for Taco Bell.

Stepping inside the Irvine location, the Live Más Café beverage station is the clear star.

Most of the self-order kiosks are positioned in front of the station’s long counter. Customers have a free view of the “bellristas” making their specialty drinks, unlike the restaurant’s other employees who assemble Crunchwrap Supremes and Chalupas hidden from sight.

Digital menu boards across the restaurant highlight the beverage offerings. The drink menu spans four distinct categories: churro chillers, specialty coffees, refrescas and “bellrista favorites.”

The churro chillers are creamy and cold milkshakes topped with churro chunks. The specialty coffees come either hot, iced or blended as a “chiller.” Brightly colored refrescas use either lemonade, green tea or Rockstar energy drinks as the base for their fruity flavors, such as strawberry passionfruit or mango peach. And the “bellrista favorites” include seasonal options, such as the autumnal caramel apple empanada churro chiller, which incorporates blended chunks of Taco Bell’s apple empanada.

When crafting the menu, Matthews and her team tried to stick to the chain’s Mexican-inspired roots, but she said Taco Bell will always have a “playful spirit.”

And while the Live Más Café offers plenty of options with a variety of flavors, Taco Bell kept the options to customize minimal.

“What we found when we talked to consumers, they actually really want us to curate their drink for them,” Matthews said.

To date, the Irvine location’s top-selling drinks are the Mexican Chocolate Churro Chiller, the Dirty Mountain Dew Baja Blast Dream Soda and the Mango Peach Agua Refresca. Six of the top 10 bestselling drinks at the location are chillers. That’s a reversal from the initial test location in Chula Vista, which has seen similar demand for every drink category, according to Matthews.

Since its opening day in September, the Irvine location has been selling more than 900 drinks per day, according to Taco Bell. More than a third of orders include an item from the Live Más Café menu.

Meanwhile, the Chula Vista location — which exceeded its initial sales forecast by four times — is selling more than 750 beverages a day nearly a year since its opening, the company said. A quarter of all transactions include a Live Más Café beverage, according to Taco Bell.

“Given what we’re seeing right now from the business results, the payback looks really attractive and in line with what our franchisees would expect for something big, but we’ve got a lot more to learn,” said Taylor Montgomery, global chief brand officer of Taco Bell.

This year, the hottest trend in fast food hasn’t been a chicken sandwich or plant-based burgers. Instead, beverages of all consistencies, colors and nutritional values have taken the spotlight.

For example, Shake Shack is selling lemonade with mini raspberry popping boba, inspired by the success of bubble tea. Panera Bread is testing frescas and energy refreshers in select bakery-cafés. Chick-fil-A is planning to open Daybright — a beverage-focused restaurant with…